Privacy Policy

Welcome to TranslateAnyPDF ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices with regards to your personal information, please contact us at [email protected].

This Privacy Policy applies to all information collected through our website (translateanypdf.com) and our PDF translation services (the "Services"). It describes how we collect, use, disclose, and safeguard your information. By using our Services, you agree to the collection and use of information in accordance with this policy.

We collect information that you provide to us directly, information we collect automatically when you use our Services, and information from third-party sources.

A. Information You Provide to Us

• Account Information: When you register for an account, we collect your email address and name. Authentication is handled by our identity provider, Auth0, Inc. ("Auth0"). We receive a user ID and basic profile information from Auth0 upon successful authentication.
• Document Data: You provide us with PDF documents that you wish to translate. These documents are processed solely for the purpose of providing the translation service you request.
• Payment Information: If you purchase credits or subscribe to our Services, payment processing is handled by our third-party payment processor, FastSpring (Bright Market, LLC). We do not directly collect or store your full credit card details. FastSpring provides us with transaction confirmations, subscription status, and customer identifiers, which we use for billing and account management.
• Communications: If you contact us directly (e.g., via email for support or privacy inquiries), we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

B. Information We Collect Automatically

• Usage Information (Job Metadata): When you use our Services, we automatically collect metadata about your translation jobs. This includes the original and target languages, page count, approximate file size, processing time, and status of the job (e.g., success, failure). This does NOT include the content of your documents.
• Log and Device Data: We collect log files and device information when you access and use our Services. This information may include your IP address, browser type, operating system, device identifiers, referring/exit pages, and date/time stamps. This data is used for security monitoring, service improvement, and troubleshooting.
• Cookies and Similar Tracking Technologies: We use cookies and similar tracking technologies to operate and administer our website, gather usage data on our Services, and improve your experience. Cookies are small text files stored on your device. We may use session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). You can control the use of cookies at the individual browser level. For example, we use cookies to: keep you signed in, remember your preferences, and understand how you use our website to improve it.

We use the information we collect for various purposes, including:

• To Provide and Maintain our Services: To process your document translations, manage your account, and provide customer support.
• To Process Payments: To facilitate transactions for credit purchases and subscriptions via our payment processor, FastSpring.
• To Improve and Personalize our Services: To understand how users interact with our Services, identify areas for improvement, develop new features, and personalize your experience.
• To Communicate with You: To respond to your inquiries, send you service-related announcements (e.g., maintenance, policy updates), and provide information about your account or transactions.
• For Security and Fraud Prevention: To monitor for and prevent fraudulent activity, unauthorized access, and other security incidents.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

A. Data Security

We implement robust security measures designed to protect your information. This includes:

• Encryption: Your documents and personal data are encrypted in transit using TLS/SSL and at rest using AES-256 encryption standards.
• Access Controls: We employ strict access controls to limit who can access your information.
• Secure Infrastructure: Our services are hosted on secure infrastructure with protections against unauthorized access.
• Third-Party Security: Account authentication is managed by Auth0, which employs its own comprehensive security measures. Payment processing is handled by FastSpring, which is PCI-DSS compliant.

While we take all reasonable precautions, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

B. Data Retention

• Document Data: Uploaded PDF documents and their translated versions are automatically and permanently deleted from our active servers 24 hours after the translation job is completed or fails. We do not keep long-term archives of your document content.
• Account Information: We retain your account information (name, email, user ID from Auth0) as long as your account is active or as needed to provide you with Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
• Job Metadata and Usage Logs: We retain anonymized or aggregated job metadata and usage logs for service improvement, analytics, and security purposes for up to 12 months. This data does not contain your document content.

We do not sell your personal information. We only share your information with third parties in the following limited circumstances:

• Service Providers: We engage trusted third-party companies and individuals to facilitate our Services ("Service Providers"), such as:
  • Auth0, Inc.: For user authentication and account management. Auth0 processes your login credentials and provides us with your user ID and basic profile.
  • FastSpring (Bright Market, LLC): For processing payments for credits and subscriptions. FastSpring handles your payment card information directly.
  • OpenAI: For providing AI translation capabilities. Document text content is sent to OpenAI's API for translation processing. OpenAI processes this data according to their API terms and data usage policies, which prohibit them from using your data to train their models when accessed via API.
  These Service Providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We have data processing agreements in place where required.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), to protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Services, protect the personal safety of users of the Services or the public, or protect against legal liability.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

The content of your PDF documents is processed only for the translation service you request. While document content is shared with OpenAI for translation processing, it is not used by them for any other purpose beyond providing the translation service.

Depending on your location, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal information.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (right to be forgotten): You have the right to request that we erase your personal information, under certain conditions. Deleting your account will result in the erasure of your account information.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected]. If you wish to delete your account, you can typically do so from your account profile page or by contacting support. We will respond to your request within a reasonable timeframe in accordance with applicable law.

If you are a resident of the European Economic Area (EEA) or the UK, you have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority.

Your information, including personal data and document content during processing, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Our primary servers are located in Europe. Our service providers (Auth0, FastSpring, OpenAI) may also process data in various locations, including the United States. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, such as by implementing Standard Contractual Clauses for transfers of personal information where applicable.

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. We use essential cookies for website functionality (e.g., session management, security) and may use analytics cookies to understand website traffic and usage patterns.

You can typically manage your cookie preferences through your browser settings. However, disabling certain cookies may limit the functionality of our Services.

Our Services are not directed to individuals under the age of 16 (or a higher age threshold where applicable by local law). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information. If you believe that we might have any information from or about a child, please contact us at [email protected].

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We may also provide notice to you through other means, such as via email or a notification on our Services, if the changes are material.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at [email protected].